Deputy Head of Business Intelligence

About the job

Job summary We are seeking an exceptional and motivated Deputy Head of Business Intelligence (Diagnostics) to shape the future of diagnostic intelligence across Greater Manchester. This is an exciting opportunity for an experienced analytics leader to combine strategic thinking, technical expertise and people management to support high-quality, data-driven healthcare.Working with senior clinical, operational and executive leaders, you will lead the development of innovative business intelligence solutions, providing insights into diagnostic performance, capacity, demand and patient pathways. You will lead the diagnostics analytical function, ensuring accurate, timely and impactful reporting to inform operational decisions, service improvement and strategic planning.We are looking for someone with a strong background in healthcare analytics, business intelligence and performance reporting, who can communicate complex information clearly and influence change through evidence-based insight. You will be passionate about improving patient services through data, developing others and leading transformational improvement in a dynamic NHS environment.This role offers the opportunity to make a meaningful impact on diagnostic services, working with talented colleagues committed to innovation, collaboration and continuous improvement. Main duties of the job As Deputy Head of Business Intelligence (Diagnostics), you will lead the delivery and development of business intelligence, analytics and reporting solutions supporting diagnostic services across the organisation.You will provide day-to-day leadership within the BI function, developing analytical capability and ensuring high-quality outputs. You will oversee dashboards, performance reports and visualisations that inform performance management, operational delivery and strategic decisions, while supporting the ongoing development of analytical services.Working with clinical, operational and corporate teams, you will identify intelligence needs and translate complex requirements into effective analytical solutions. You will promote best practice in data visualisation, statistical analysis and reporting, using data to support demand and capacity modelling, forecasting, pathway improvement and service transformation.You will bring significant experience in healthcare analytics and business intelligence, strong stakeholder management skills and an understanding of NHS performance frameworks and data flows. You will be able to interpret complex information, advise senior leaders, manage competing priorities and deliver innovative solutions that improve services and patient outcomes. Experience in diagnostics, performance management and BI tools such as Tableau or Power BI is desirable. About us The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country. We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery. We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients. Job responsibilities DUTIES AND RESPONSIBILITIES Business Intelligence The post holder will have responsibility for the business intelligence platform (Tableau Curator) and will lead on planning, development, research of new technologies and provision of reporting to ensure all ICB & Alliance requirements are met. Liaise with key customers such as the director of performance and Pathway Board leaders to understand their needs and design efficient solutions that meet the needs of the organisation whilst making appropriate use of the technologies available. Provide a high level of customer service to end users of informatics products to ensure their continued engagement and to promote effectiveness both internally and externally. This will include coordinating end user support and training as required. In conjunction with key stakeholders, prioritise and negotiate new developments and amendments to existing products. Proactively seek to improve the reporting capability of the alliance Provide effective instruction to the data warehouse team, ensuring ongoing development of data feeds are efficiently conducted. To contribute and provide expert advice on the development of new reporting domains, especially where the Alliance is undertaking innovation work. Information Analysis As a subject matter expert, the post holder will be an informatics specialist with in-depth knowledge in a number of areas, including but not limited to: Cancer wait times, National guidelines for reporting, local and operational nuances and best visualisation practices. Analysing, interpreting and resolving of complex queries Maintaining a high level of quality and accuracy within work, both personally conducted and by the analyst function generally. Have strong knowledge and skills in the use of statistical tools and techniques, including but not limited to: Benchmarking, Statistical Process control, modelling and extrapolation techniques. The holder will be responsible for promoting the use of these techniques within the alliance. Have strong knowledge and skills in the design and creation of analytical products, including; gathering user requirements, visualisation best practices, dashboarding best practices and how these products constitute a wider analytical offer. To be instrumental in the further development of the analytical offer, without being constrained by the limitations of the user to articulate their requirements. Promote the importance of data quality Communication Communicate complex analytical, statistical or technical matters to non-technical users. Train and advise analysts within the function, ensuring the ongoing development of analyst capability. Provide technical knowledge and expertise at relevant stakeholder groups, such as pathway boards. Build productive relationships both internally and externally through open and respectful communication, ensuring all feedback is constructive and well received. Training Provide technical guidance and support as appropriate to members of the alliance analyst function Promote analytical excellence within the Alliance and ICB Staff Management Manage allocated staff, including recruitment, induction, workload prioritisation, delegation, day to day management, performance monitoring and appraisal, identifying development requirements and opportunities and by acting as a lead specialist, exemplifying professional standards. Plan, prioritise and coordinate staff workload to achieve work objectives within agreed timescales. Responsibility for defining, implementing and monitoring internal procedures and standards within the intelligence function, to ensure effective governance, high quality products and staff wellbeing Promote a culture where staff feel empowered and accountable for the service they provide Planning and prioritising own and others workload to ensure that agreed deadlines are met Personal Effectiveness Ability to work flexibility to a high standard, dynamically prioritising working as required Ability to work transformatively within alliance work priorities. Job description

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